Refund policy
Returns & Refund Policy
Last updated: 20 August 2026
At Laughing Wear, we want you to be happy with your order. This policy explains how cancellations, returns, damaged items and refunds are handled.
Contact
To request a return, report a problem or ask a question about your order, contact:
Email: info@swgallus.co.uk
Please include your order number and details of the item concerned.
Change-of-Mind Returns
For most products purchased online, UK customers have the right to cancel their order within 14 days of receiving the goods, even if the product is not faulty.
Once you tell us that you wish to cancel, you normally have a further 14 days to return the goods.
Please contact info@swgallus.co.uk before returning anything so that we can provide the appropriate return instructions and return address.
Condition of Returned Items
You may inspect and try on an item in the same way that you reasonably would in a physical shop.
Returned products should be:
- unworn other than for reasonable fitting
- unwashed
- free from damage, marks, odours or contamination
- returned with any original packaging or labels where reasonably possible
We may make an appropriate deduction from a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and its value has been reduced as a result. UK rules allow consumers to handle an item as they would in a shop.
Return Shipping Costs
For a change-of-mind return where the product is not faulty, the customer is responsible for the cost of returning the goods.
We recommend using a tracked or otherwise reliable postal service, as you remain responsible for the returned item until it reaches the designated return address.
If an item is faulty, damaged, incorrect or not as described, reasonable return costs will be covered by us where applicable.
Refunds
Once your return has been received and checked, we will notify you.
Approved refunds will be returned to the original payment method.
For statutory cancellations, refunds will be made within the applicable legal timeframe. Under UK distance-selling rules, this is generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first.
Where required by law, we will also refund the original standard delivery charge. If you chose a more expensive delivery method, such as express shipping, we are not required to refund the additional amount above the standard delivery cost.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Personalised and Custom-Made Products
Products that are genuinely personalised or made to a customer's individual specification may not be eligible for change-of-mind cancellation or return.
Examples may include a product printed specifically with:
- your name
- your own wording
- your uploaded photograph or artwork
- another design or specification created specifically at your request
This exception does not apply merely because a standard Laughing Wear product is printed or manufactured after you place your order. UK guidance makes clear that made-to-order production alone does not necessarily make a product bespoke.
Personalised or custom-made products remain covered by your legal rights if they are faulty, damaged, incorrect or not as described.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, incorrectly printed, or you receive the wrong product, please contact us as soon as possible at info@swgallus.co.uk.
Please provide:
- your order number
- a description of the problem
- clear photographs of the product
- photographs of the packaging where relevant
We will review the issue and arrange an appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your statutory rights.
UK consumers are entitled to remedies where goods are faulty, not as described or do not do what they are supposed to do.
Items Damaged After Delivery
We are not responsible for damage caused by:
- misuse
- accidental damage after delivery
- incorrect washing or care
- normal wear and tear
- alterations made after delivery
This does not affect your rights where a product was faulty when supplied.
Sale and Discounted Items
Sale and discounted items have the same statutory consumer rights as full-price items.
A product being discounted does not remove your legal rights to return or seek a remedy where those rights apply.
Exchanges
If you would like a different size, colour or product, please contact info@swgallus.co.uk.
Depending on the product and fulfilment location, the simplest method may be to return the original item for a refund and place a new order.
Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as quickly as possible at info@swgallus.co.uk.
Because many Laughing Wear products are produced after an order is placed, production may begin shortly after checkout.
We will make reasonable efforts to stop an order where possible. However, if production or dispatch has already begun, the normal cancellation and return procedures may apply.
This does not affect any statutory cancellation rights that apply to your purchase.
EU Customers
Where applicable, customers in the European Union generally have a 14-day right of withdrawal for online purchases.
For goods, this normally begins when you receive the order. Customers generally have a further period to return the goods after exercising that right.
The cost of a change-of-mind return may be payable by the customer where they have been informed of this in advance. Faulty goods must be remedied without cost to the consumer in accordance with applicable law.
Certain genuinely personalised or individually specified goods may be exempt from the cooling-off right.
International Customers Outside the UK and EU
Consumer rights differ between countries.
We will comply with any mandatory consumer protection laws that apply to your order. Nothing in this policy is intended to remove rights that you are legally entitled to in your country.
Return Address
Please do not return products without contacting us first.
Because Laughing Wear uses different production and fulfilment partners, the correct return location may depend on the particular product and order.
Contact info@swgallus.co.uk before sending a return and we will provide the appropriate instructions.
Your Statutory Rights
Nothing in this policy excludes, limits or overrides any consumer rights that cannot legally be excluded or limited.
Contact Us
For returns, refunds, damaged products or cancellation enquiries:
Laughing Wear
Operated by SW GALLUS LIMITED
Email: info@swgallus.co.uk